UCFS Group Pty Ltd
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Compliance
At UCFS Group, compliance is at the heart of everything we do.
As a debt collection company operating in NSW, we understand the importance of conducting our services with integrity, transparency and respect, while meeting our regulatory and legal obligations.
Our commitment to compliance helps ensure that every interaction is handled professionally, responsibly and in accordance with applicable legislation and industry standards. We regularly review and maintain our policies and procedures to support these principles and provide clear guidance on how we operate.
To learn more about our commitment to responsible business practices, please see our policies below.
Debt Collection Customer Charter
At UCFS Group Pty Ltd, we are committed to conducting all debt collection activities professionally, ethically, respectfully and in accordance with Australian law.
We understand that financial circumstances can be challenging, and we aim to work with individuals and businesses to achieve fair, practical and respectful outcomes.
This Charter outlines the standards you can expect when dealing with us.
Website Terms of Use
Acceptance of These Terms
Welcome to the website of UCFS Group Pty Ltd ("we", "our", or "us").
These Website Terms of Use govern your access to and use of our website located at www.ucfsgroup.com.au.
By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree with these terms, you should discontinue use of the website.
Complaints Handling Policy
At UCFS Group Pty Ltd, we are committed to providing professional, respectful and ethical debt collection services. We recognise that concerns or complaints may arise and are committed to resolving them promptly, fairly and transparently.
We welcome feedback as an opportunity to improve our services and ensure we continue to meet our legal and professional obligations.
Cookie Policy
We are committed to providing a secure, transparent and user-friendly online experience.
We use cookies responsibly to support the functionality, security and performance of our website while respecting your privacy and handling your information in accordance with Australian privacy laws.
Privacy Policy
At UCFS Group Pty Ltd ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with us through our website, by telephone, email, post, or in the course of providing debt collection and related services.
By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
Have we reached out to you regarding an account that we've taken over? If so, please let us assist you by choosing one of the options below.
We recognize that life can be unpredictable, and changes in circumstances can affect our ability to meet financial obligations. The worst thing you can do in these situations is to ignore them. At Revive, we advocate for our partners to allow us to take over accounts before a credit default is lodged. While this may not always be possible, it is our goal.
This proactive approach puts us in a unique position to assist you in escaping a situation that may be beyond your control. Making contact demonstrates our clients' commitment to regaining control of their finances. All we ask is for our clients to communicate openly with us about their individual situations. We can establish a minimal weekly payment amount to alleviate unnecessary financial pressure and stress.
We don’t require extensive documentation or proof of your circumstances, as we understand that can add to the existing stress. If you find yourself unable to make any payments for a period, we can discuss alternative options, such as extending your time to pay rather than setting up a repayment plan. We're here to help you avoid a credit default and guide you toward financial well-being, reducing the stress that comes from having debt. If you can’t pay, please reach out to us, and we’ll assist you.